FAQs

What do I need to send into Hart Enterprises, Inc. to receive a quote?

A description, a drawing (no matter how crude), or a sample and the quantity you would like quoted.

How long will it take for me to receive my quote?

That depends on whether the item you are requesting, uses material that is in stock or we need custom order materials which requires us to call our vendors to receive a quote.  We strive to have quotes back to you within a week for in-stock material and two weeks if we have to wait for a quote on custom material.

Explain why I received an E&S charge on my quote?

Engineering and Set-Up (E&S) is required for some but not all quotes.  This one time charge is added when additional engineering is required to manufacture a part.  Hart Enterprises, Inc. retains ownership of all E&S.  If the E&S needs repair or replacement, it is done at Hart Enterprises, Inc.’s expense, unless the part or capacity requirements are changed by the customer.  Half of the E&S must be paid within terms after receiving the PO.  The remaining 50% is due within terms after shipment of the parts.  E&S is fully refundable if Hart Enterprises, Inc. cannot manufacture the part to the specifications accepted by Hart Enterprises, Inc. with the purchase order. 

What is the normal lead time for a custom order?

This varies based on material availability and what needs to be done to the product.

Will Hart Enterprises, Inc. sign a Non-Disclosure Agreement (NDA)?

Yes, a NDA will be signed as long as it protects Hart Enterprises, Inc.’s rights as well as the customers (mutual agreement).  Hart standard NDA is here. [PDF 30KB]

What is Hart Enterprises, Inc.’s return policy?

Please see our return policy here. [PDF 7KB]

What are Hart Enterprises, Inc.’s payment terms?

If approved for credit, standard terms are Net 30.  No discounts are allowed.

What are the Terms and Conditions when placing an order?

By placing an order from a quote received from Hart Enterprises, Inc., you are subject to the Terms and Conditions on the back of the quote you received which can be found here. [PDF 37KB]

What do I need to provide Hart Enterprises, Inc. when placing an order?

Your part number and revision level (while revisions are not strictly required we highly recommend providing this information), the quantity, piece price, desired delivery date, ship to/bill to address, current drawing and shipping instructions, if any, as the customer pays the freight on all shipments.

Can I place a blanket order/Kanban to receive better pricing on my order?

Yes.  Blanket orders are accepted for pricing discounts as long as all products ordered maybe shipped within one year from receipt of PO.

What size tubing/wire or hubs do you currently have in stock?

Hart Enterprises, Inc. does carry many tubing and wire sizes in stock.  For a list, which is subject to change, please see here.

Is Hart Enterprises, Inc. ISO certified? If not, why?

No.  Hart Enterprises, Inc. is ISO compliant but not ISO certified.  Hart Enterprises, Inc. has been audited by many organizations including ISO notified bodies such as NSAI and found to “have developed and maintains a well documented and implemented management system.  Although the company is not, independently certified to ISO 13485, the systems and processes in place are in conformance with this standard.” 

Hart Enterprises, Inc. is an FDA Registered and inspected (registration #182842) medical device manufacturer. 

Can I watch my product being manufactured at Hart Enterprises, Inc.?

Due to confidentiality agreements in place with our customers, we are unable to allow customers on the production floor.